Shipping Policy

Shipping Policy

Effective date: April 18, 2023

At SSANGA TRADING (“SSANGA,” “we,” “us,” or “our”), we strive to provide efficient and reliable shipping services for our valued customers. This Shipping Policy outlines the shipping options and estimated delivery times for purchases made through our ecommerce website, www.ssanga.co.za (the “Site”), and any related services (collectively, the “Services”).

  1. Shipping Destinations

We currently ship to addresses within South Africa only.

  1. Shipping Options and Estimated Delivery Times

We offer standard shipping for all orders within South Africa. Our estimated delivery time is 3-5 business days from the date of shipment. Please note that this is an estimate, and actual delivery times may vary depending on factors such as the destination, carrier delays, and customs processing.

  1. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the products, as well as the shipping destination. You will be provided with the shipping cost during the checkout process, before you finalize your purchase.

  1. Order Processing and Dispatch

We aim to process and dispatch orders within 1-2 business days of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. In the event of any delays in processing or dispatching your order, we will notify you via email.

  1. Tracking Your Order

Once your order has been dispatched, we will provide you with a tracking number and a link to the carrier’s website, where you can track the progress of your shipment.

  1. Delivery

It is your responsibility to provide us with accurate and complete shipping information. We are not responsible for any delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information.

  1. Customs and Import Duties

For orders shipped within South Africa, there are no additional customs or import duties. However, it is your responsibility to comply with any applicable laws and regulations related to the import and use of our products in your jurisdiction.

  1. Changes to This Policy

We may update this Shipping Policy from time to time. We will notify you of any changes by posting the updated policy on our Site. Your continued use of our Site and Services after any changes to this policy constitutes your acceptance of the updated policy.

  1. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact our customer support team at info@ssanga.co.za

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